Customer support: support@candecosies.co.uk 01173825304
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Delivery Information

Due to the nature of our products and the fact that most are made to order there are some differences in timescales regarding dispatching orders. These are only for guidance and we will always try to dispatch orders as soon as we can and notify you when we do.

Ready Made Items:

All ready made items are dispatched within 48 hours (2 working days) though we will always try to dispatch them within 24 hours (1 working day) so you'll get your orders nice and quickly.

Custom Made Liners:

All custom orders for our cage liners are made on a per order basis so will usually take 7-10 days to be made and dispatched. If you require your order urgently then please get in touch and we will try our best to help as best we can.

Free UK Shipping

We deliver to the whole of the UK using Royal Mail or a Courier service and items are usually sent via 2nd Class service with Royal Mail as we rarely have any problems with this service.

Be aware: If ordering just 2 single snuggle sacks then we will send these in seperate packages to keep our postage costs down. Therefore you may find packages arriving on seperate days. This is due to Royal Mail pricing and packaging structure.

Cage liners or when ordering 6 or more items are either sent via Royal Mail or more often via a Courier service. They will usually arrive within 2-3 days of posting and when sent via  a Courier service does allow for a fully tracked service.

International Delivery

All international deliveries will incur a charge dependant on location and weight of package. This is displayed to the customer prior to payment.

We ship all orders via  Royal Mail Air Services, Airmail or Air Small Packages. Please allow 14 days for delivery before contacting us.

Returns

If you are not happy with your item please return in the original packaging and with all tags attached within 14 days. Goods must be returned carriage paid. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.

If your item is faulty or we have sent you something different to what you ordered, again please return it to us within 14 days and we will give you a full refund or replacement. Including postage and packaging.

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